Corporate IT Support
How It Works
We provide outsourced IT support for organisations without an internal IT department or with a team that is stretched. User computers, printers, mail accounts and licences are managed from a single point.
Requests are tracked through a ticketing system so that resolution times are measurable. For critical systems we work with predefined response times.
Implementation Process
01
Analysis and discovery
We survey the requirement on site and document existing systems and constraints.
02
Design and planning
We put the architecture, the schedule and the deliverables in writing.
03
Implementation
We share progress regularly during development or deployment.
04
Go-live and support
Testing, training and post go-live support are handled together.